South Staffordshire Housing & South Staffordshire Council workshop

We did a presentation last week with South Staffordshire Council and South Staffordshire Housing Association again a good group of people with a wide range of interests. We’re seeing common themes and issues across the country now as organisations, RSLs, councils grapple with the challenges of going fully digital, beyond just paying your rent on-line and where to start.  Our view being that starting with the customer is a good starting off point, what is it they want and what are they willing to do to engage with you on-line? One thing we are increasingly seeing is the growing collaboration between HAs and their Councils, a very important step forward as tenants are also customers of their Councils and by working together Councils and HAs can achieve a great deal with combined resources.