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Identity and information management for tenants of RSLs and LAs


We’ve recently completed a Discovery project with the Government Digital Service (GDS) and Tower Hamlets tenants addressing the information and digital needs of their customers. This work was carried out under the OIX framework looking at the GDS need to addesses the requriements of those who might be considered to be digitally disadvantaged and need a Government Verify account.

Following 22 hours of extensive research with tenants, we’ve put together a condensed video of some of the results and how we might help addresses their needs around self serve, digital skills and identity management. Watch the short video HERE.

An OIX report is due to be published which goes into much greater detail, which will be made available through the OIX website. We’ll let you know when this is available, hopefully soon.

If you would like to learn more and would like a copy of the report please email us at hello@etive.org and we’ll get a copy emailed off to you.

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